Important Information

Thank you for using Canon products.

 

Canon identified a problem in some inkjet printer models in which the printer would turn off immediately after it was turned on. This was resolved on June 7, 2022.

 

We take pride in the quality and performance of our products, and we offer our sincerest apologies to any customers who were inconvenienced by this. 

 

The following models were affected - 
 

MAXIFY iB4040	MAXIFY iB4050	MAXIFY MB2040	MAXIFY MB2050
MAXIFY MB2340	MAXIFY MB2350	MAXIFY MB5040	MAXIFY MB5050
MAXIFY MB5340	MAXIFY MB5350	PIXMA MG6640	PIXMA MG6650
PIXMA MG7540	PIXMA MG7550	PIXMA MX494	PIXMA MX495
PIXMA E484	PIXMA iP110

This occurred because the affected printers access a third-party server via the Internet when the printer is turned on. On and after May 30, the amount of the data returned from the third-party server was increased.

Accordingly, the printer could not process the data and then it turned off immediately after it was turned on. Depending on the models, the printer turned off and back on again repeatedly.

On June 7, 2022, the amount of data returned by the third-party server was changed to that the affected printer can process. As a result, the affected printers turn on and operate properly.