On this page you will find important information regarding Canon security
Many products and their various functions can be used remotely via the internet or wireless LAN. However, connecting products to a network introduces the possibility of such security issues as unauthorized access and use by malicious third parties.
To that end, in order minimize the risk of security issues, it is necessary to apply the appropriate settings and use your products in a secure environment. Below we have outlined a number of security measures to ensure customers can continue to use their Canon products in a more secure way.
Security measures when using Canon products
When using the product for the first time
When operating the product
When disposing of the product
When disposing of the product, delete all data and set-points saved on the device.
Security measures for specific Canon products
We are aware of news articles regarding research from University Alliance Ruhr concerning potential vulnerability for networked printers via the PostScript programming language used widely across our industry. No Canon devices were tested in the research.
Canon works constantly to ensure the highest level of security in all of our products and solutions, including networked printers. We take the security of our customer’s information seriously and its protection is our utmost priority. Our MFD Hardening Guide explains and advises on the best configuration settings for secure implementation.
Information regarding security measures for specific Canon products and their set-up procedures are outlined below. Please note, the information is only available in English.
ISO 27001 Information Security
Canon places the highest focus on Information Security safeguarding the confidentiality, integrity and availability of written, spoken and electronic information, to ensure the following is assured at all times:
ISO 27001 certification demonstrates that Canon Europe has systems in place to protect corporate information and data, whether this is online or offline. By holding ISO 27001, Canon Europe can confirm that it’s security processes from development to delivery have been externally assessed and have been 3rd party certified to an internationally recognised standard.
|Canon Europe has received ISO 27001 certification for its information security management system, reassuring customers that we adhere to world class standards. It covers all aspects of information security from risk and audit management to product security and incident management.|
Our Information Security Management System (ISMS) covers the following areas:
If you are aware of a security issue relating to a Canon product, system or service, we would like to hear from you.
If you believe you have discovered a security issue with a Canon product or have a security incident to report, please email email@example.com. Please include a detailed summary of the security issue, the exact name of the product, software version and the nature of the issue. Please also include an email address and telephone number so we can contact you if we require more information.
The Canon Information Security team is committed to protect our employees and customers. As part of this commitment, we invite security researchers to help protect Canon and its users by proactively report security vulnerabilities and weaknesses. We work hard every day to maintain and improve our systems and processes so that our customers and partners can communicate and shop with us safely online. However, should you find a weakness in one of our IT systems, we always appreciate your help.
The disclosure of any security weaknesses helps us ensure the security and privacy of our users by acting as a trusted partner. Our policy document explains the requirement and mechanism related to Canon IT System Vulnerability Disclosure that allows researchers to evaluate Canon IT system to discover any vulnerability in a safe and ethical manner and report it to Canon Information Security team.
Please note that this email address is only for reporting security issues and not for general support issues. Please visit our Support pages for help with any other issue.
We take security issues seriously and will respond swiftly to fix verifiable issues however some of our products are complex and take time to update. When properly notified of legitimate issues, we will do our best to acknowledge your email, investigate the issue and fix them as quickly as possible.
It has come to our attention that there are several websites claiming to offer significantly discounted Canon products at 90% off or more. These websites are designed to look like our official Canon Store and we believe they are not legitimate, aimed only at confusing and deceiving our customers into sharing personal and financial data. We advise our customers to be vigilant when shopping online with Canon and other retailers.
To recognise the official Canon online store, all Canon stores across Europe have a similar domain name: https://store.canon.xx
The final characters change per each country. For example: https://store.canon.fr & https://store.canon.co.uk.